Privacy Policy

1. Who we are

Ava Advocacy Website: https://avaneal.co.nz Email: info@avaneal.co.nz

2. Summary

• We do not sell your personal information.
• Our Letter Builder tool is designed to generate text locally in your browser. We do not receive what you type into it.
• If you contact us, we will receive the information you choose to provide.

3. Information we collect

We may collect the following categories of information:

A. Information you provide to us

When you contact us through a form, email, or other channel, you may provide personal information such as your name, email address, phone number, and details about your situation. We use this information to respond to your enquiry and provide services.

B. Website usage information

Like most websites, we may collect basic technical and usage information such as:

• approximate location (for example, country or region, not precise address)
• device and browser type
• pages visited and actions taken
• referral source (how you found our site)

This information is typically collected through standard website logs and analytics tools.

4. The Letter Builder tool and your data

Our Suspension Response Letter Builder is designed to run locally in your browser on your device.

What this means:

• The text you type into the Letter Builder is processed in your browser session.
• We do not store your inputs on our servers.
• We do not receive the content you type, the content generated, or the file you download.
• Nothing is sent anywhere unless you copy the generated letter into your own email or document.

Important note about shared devices: If you are using a shared computer or device, avoid entering sensitive details.

5. Cookies and analytics

We may use cookies or similar technologies to make the site function properly and to understand how visitors use the website.

If we use analytics, we aim to measure high-level usage such as page views and clicks. We do not intend to capture the text you type into tools such as the Letter Builder.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. How we use information

We use information to:

• respond to enquiries and provide services
• operate, maintain, and improve our website
• understand which content and resources are useful to visitors
• comply with legal obligations

7. Sharing information

We may share information only when needed to:

• use trusted service providers that help us operate the website (for example hosting or email)
• comply with legal obligations
• protect our rights, safety, and property, or the rights of others

We do not sell your personal information.

8. Retention

We keep personal information only as long as necessary for the purposes described above, or as required by law.

9. Security

We take reasonable steps to protect personal information, but no system is completely secure. Please avoid sending sensitive information through unsecured channels.

10. Your rights and choices

Depending on your circumstances and applicable law, you may have rights to access or correct personal information we hold about you.

11. Contact us

If you have questions about this Privacy Policy or how we handle information, contact us:

Email: info@avaneal.co.nz Website: https://avaneal.co.nz